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Customer Service VA

Every customer looked after. We will take care of it.

Missing enquiries and falling behind on replies? Reclaim your time with a trained customer service VA who looks after your clients across phone, email, and chat with warmth and professionalism.

What is a Customer Service VA?

A customer service virtual assistant is a skilled remote team member who becomes the first point of contact for your clients. They handle enquiries, bookings, and support across phone, email, and chat, so every customer gets a fast, friendly response and nothing goes unanswered.

What does a Customer Service VA do?

Your customer service VA keeps your clients looked after and your response times sharp, so you never lose business to a missed message. Here is how they can help.

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Responsibilities

  • Responding to customer enquiries across phone, email, and chat
  • Managing bookings, appointments, and scheduling
  • Handling order processing and status updates
  • Resolving common issues and escalating where needed
  • Following up with customers and gathering feedback
  • Managing your support inbox and live chat
  • Updating customer records and CRM notes
  • Processing returns, refunds, and requests
  • Maintaining help documents and canned responses
  • Providing clear reports on enquiries and resolution times

Why a Koruna Customer Service VA

  • Warm, professional support that reflects your brand

  • Trained and supported VAs, not a one and done placement

  • ISO 27001 certified processes that keep your data secure

  • Australian registered partner that understands your market

  • Flexible levels of support, from recruitment only through to fully managed

The proof in the results

Some of our clients have grown a team of more than ten VAs. With customer service handled, they have been able to:

Build Your KA Team
  • Respond faster and never miss an enquiry
  • Lift customer satisfaction and repeat business
  • Free up their team for higher value work
  • Keep support running consistently every day
  • Grow without dropping the ball on service

Frequently Asked Questions

Yes. We match you with someone with strong communication skills, and during onboarding they learn your tone, your products, and your processes so they sound like a natural part of your team.

Phone, email, live chat, and your support inbox. We tailor the setup to wherever your customers reach you most.

Not at all. You choose what to delegate, from overflow and after hours cover through to full frontline support. You stay in control and can scale up as you build trust

Yes. We are ISO 27001 certified, use secure credential management, and apply controlled access to your systems, so your customer information is handled to a recognised international security standard.