What’s The Secret That Can Help You Work Less AND Grow Your Business?
They use powerful leverage.
Something that saves them hundreds of hours every year and helps them grow their business at the same time. Once you understand this leverage, you’ll have more time to focus on growing your business. Now, you might be wondering: “What’s that leverage called, Petra?”
It’s called “DELEGATION”.
Imagine you have a skilled team member who handles all the time-consuming low-value tasks. You just focus on the high-value tasks that you love and leave the rest to him. You can take a vacation, disconnect from the business for two weeks, and your business will still function.
That is exactly what we help you do at Koruna Assist.
We help you find a perfect team member who understands the task you want to be outsourced. We’re helping you replace 1,000 hours of agonizing mental pain with things that give you pleasure. Imagine if you had invested all the time you spent in filling forms and following up with clients’ documents into growing your business. How much faster will that help you build wealth and secure the financial future of your family ALL WHILE having fun with them? And you know what’s the fun part? That’s still possible if you take action NOW and outsource the low-value tasks.
I would like to invite you on a 45-minute discovery call.
One Thing That Can Save You 1,000 Hours A Year And Potentially Add Tens Of Thousands Of Dollars To Your Income
What Will Happen On The Discovery Call?
In this discovery call, I will ask you some questions to:
- Get to know you and your business model
- Understand which tasks you want to outsource
- Brainstorm the best way to onboard and train the new team member
Recommend what else you can outsource in your business that can help you save more time.
If that sounds like something you’re interested in, click the link below and book a call with us.
How We Work With You
- STEP01
Reach Out
Contact us via email, phone, or our website. We’ll respond within 24–48 hours to get things started.
- STEP02
Discovery Call
We begin with a personal conversation to understand your business, goals, and support needs.
- STEP03
Job Description
We work with you to clearly define the role, skills, and experience required so we can find the right fit.
- STEP04
Recruitment
We source, screen, and prepare suitable candidates tailored to your requirements.
- STEP05
Pick Your VA
Meet and interview shortlisted candidates via video call, then choose the best match for your business.
- STEP06
Onboarding & Training
Your VA completes a structured onboarding and up to 4 weeks of training to ensure they’re ready to hit the ground running.
- STEP07
Ongoing Support
We stay by your side with continuous support to ensure everything runs smoothly and evolves with your needs.
Frequently Asked Questions
You may have a lot of questions about how exactly we work and what can you expect from us.
So let’s answer those questions one by one.
What is a VA and where are they based?
A virtual assistant, or a VA, is someone who provides you with remote support. They can perform various tasks from administrative duties, customer service, and bookkeeping to video editing and many more. In essence, they carry out duties online from their computer, which makes them accessible from anywhere.
How do you set up a VA?
When it comes to setting up a virtual assistant for your business, it can be simple and easy with the right approach. Start by treating the VA like any other full-time employee, and provide them with your company email address. To ensure privacy and security, a tool like LastPass can do wonders in sharing login details without actually revealing the passwords. Documenting processes can be extremely beneficial, but we understand that not everyone has everything documented before starting to work with us. Don’t worry, we can still help you streamline your operations and get the most out of your VA.
How do I communicate with my VA?
To streamline client communication, we use four different applications. Among them, Zoom takes the crown as the most important. To ensure a strong and dependable relationship between you and your VA, we’ll set up daily huddles that stretch from 15 to 30 minutes.
For live chat, depending on whether you’re using Outlook or Gmail, we use either Hangouts or Chats and Teams. Live chats make it easier to exchange information with your VA in real-time, without flooding your inbox with emails that aren’t relevant to your clients.
Additionally, you and your VA will have direct access to each other through Dial Pad, our fourth application used to manage Landline calls within Australia.
To further facilitate communication, we’ll set up your VA with an email address, giving you multiple channels to stay connected with your VA and streamline the communication process.
How do I keep track of my VA's productivity?
To keep track of your VA’s work, we utilize an app called “Time Doctor” – it’s our go-to with all our VAs! It provides in-depth insights on task duration, login/logout times, and full-screen screenshots, which give you visibility throughout the VA’s day. Additionally, your VA will send you a morning report of tasks and an evening summary of the day’s accomplishments so you know what’s happening with your VA’s work.
How do you ensure my data is safe with you?
At Koruna Assist, we understand that your data security is of utmost importance. That’s why we have implemented several policies to ensure your peace of mind.
Firstly, all of our highly trained and competent Virtual Assistants (VAs) are employed, and we have legal and binding documents in place with them. Our screening process is rigorous, so you can be sure you have a trustworthy and reliable VA handling your tasks.
Secondly, we use Time Doctor to monitor the activities of our VAs. It allows us to capture screenshots of their screens and webcams, ensuring security and transparency.
Our network is also secure, and in order for the VA to access your data, they must access it through our network. All necessary firewalls and security policies are implemented to further protect your data.
When we onboard a VA, we provide them with all the necessary equipment – including a desktop computer and dual monitors for maximum efficiency. Rest assured, LastPass will be pre-installed on their computer and we will use an email address provided by you to ensure your VA does not have access to any important login details.
Am I locked into a contract?
If you would like to end our agreement, a notice period is required based on the duration of your contract with your VA.
If you have been working with your VA for six months or less, we will need a notice of 30 days. However, if you have been working with your VA for more than six months, we will need a notice of 60 days. This policy is in place to ensure that we can effectively manage all requests.
Can you reward the VA for their efforts?
To keep your VA engaged, it’s recommended to regularly reward them, particularly if you’re in financial services or mortgage broking.
For instance, you can set targets for settlements on a monthly basis, such as bronze, silver, and gold, and adjust rewards depending on the performance and how successful your VA is at hitting the goals, you can offer them exciting rewards. It’s evident that motivated and happy employees are more productive and efficient, so it’s an excellent strategy that every business owner should consider.