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They use powerful leverage. Something that saves them hundreds of hours every year and helps them grow their business at the same time. Once you understand this leverage, you’ll have more time to focus on growing your business. Now, you might be wondering: “What’s that leverage called, Petra?”
It’s called “DELEGATION”.
Imagine you have a skilled team member who handles all the time-consuming low-value tasks. You just focus on the high-value tasks that you love and leave the rest to him. You can take a vacation, disconnect from the business for two weeks, and your business will still function.
That is exactly what we help you do at Koruna Assist.
We help you find a perfect team member who understands the task you want to be outsourced. We’re helping you replace 1,000 hours of agonizing mental pain with things that give you pleasure. Imagine if you had invested all the time you spent in filling forms and following up with clients’ documents into growing your business. How much faster will that help you build wealth and secure the financial future of your family ALL WHILE having fun with them? And you know what’s the fun part? That’s still possible if you take action NOW and outsource the low-value tasks.
I would like to invite you on a 45-minute discovery call.
In this discovery call, I will ask you some questions to:
Recommend what else you can outsource in your business that can help you save more time.
If that sounds like something you’re interested in, click the link below and book a call with us.
Now it’s time to meet and interview the selected candidates via video call! This is your chance to find the best fit for your business needs. Take this opportunity to get up close and personal with the candidates.
We’ll be right there with you every step of the way to make sure the transition is as smooth as possible. Don’t worry, we’ll always be here with ongoing support to make sure everything is just right for you.
Now it’s time to meet and interview the selected candidates via video call! This is your chance to find the best fit for your business needs. Take this opportunity to get up close and personal with the candidates.
We’ll be right there with you every step of the way to make sure the transition is as smooth as possible. Don’t worry, we’ll always be here with ongoing support to make sure everything is just right for you.
We’ll be right there with you every step of the way to make sure the transition is as smooth as possible. Don’t worry, we’ll always be here with ongoing support to make sure everything is just right for you.
We always start with a personal conversation to really understand how we can best support you. This allows us to tailor a solution that’s just for you, and to provide you with all the information you need. Let’s talk!
Tell us exactly what you’re after! We’ll work together to capture all the essential qualifications, skills, and competencies you need in your next superstar assistant. With this info, we can help you craft a job description that gets responses from the best candidates.
Our commitment is to find you the ideal virtual assistant for your needs, ensuring that we source, screen and prepare the perfect candidates for you to review.
You may have a lot of questions about how exactly we work and what can you expect from us.
So let’s answer those questions one by one.
A virtual assistant, or a VA, is someone who provides you with remote support. They can perform various tasks from administrative duties, customer service, and bookkeeping to video editing and many more. In essence, they carry out duties online from their computer, which makes them accessible from anywhere.
Imagine having a full-time assistant that can offer more than just mortgage broking and loan processing. Our virtual assistants can take care of customer service, admin tasks or even function as your executive assistant. With traditional mortgage brokers, you only pay per transaction. But with our VA services, you get a dedicated full-time assistant who can function as your own employee, providing more value and fostering a productive business relationship.
To get started, we’ll ask you to complete a document, creating a job description just as if you were hiring a full-time employee for a support role in your business. Think of it as the first step in hiring your ideal Virtual Assistant. The role could include everything from admin and backend tasks to customer service – all those pesky low-value jobs that drain your precious time.
Once we’ve identified these tasks, we can find the perfect person for the job. Imagine never having to worry about tedious, time-consuming tasks again. With our service, you can offload those tasks and focus on what really matters to your business.
When it comes to setting up a virtual assistant for your business, it can be simple and easy with the right approach. Start by treating the VA like any other full-time employee, and provide them with your company email address. To ensure privacy and security, a tool like LastPass can do wonders in sharing login details without actually revealing the passwords. Documenting processes can be extremely beneficial, but we understand that not everyone has everything documented before starting to work with us. Don’t worry, we can still help you streamline your operations and get the most out of your VA.
To streamline client communication, we use four different applications. Among them, Zoom takes the crown as the most important. To ensure a strong and dependable relationship between you and your VA, we’ll set up daily huddles that stretch from 15 to 30 minutes.
For live chat, depending on whether you’re using Outlook or Gmail, we use either Hangouts or Chats and Teams. Live chats make it easier to exchange information with your VA in real-time, without flooding your inbox with emails that aren’t relevant to your clients.
Additionally, you and your VA will have direct access to each other through Dial Pad, our fourth application used to manage Landline calls within Australia.
To further facilitate communication, we’ll set up your VA with an email address, giving you multiple channels to stay connected with your VA and streamline the communication process.
To keep track of your VA’s work, we utilize an app called “Time Doctor”- it’s our go-to with all our VAs! It provides in-depth insights on task duration, login/logout times, and full-screen screenshots, which give you visibility throughout the VA’s day. Additionally, your VA will send you a morning report of tasks and an evening summary of the day’s accomplishments so you know what’s happening with your VA’s work.
At Koruna Assist, we understand that your data security is of utmost importance. That’s why we have implemented several policies to ensure your peace of mind.
Firstly, all of our highly trained and competent Virtual Assistants (VAs) are employed, and we have legal and binding documents in place with them. Our screening process is rigorous, so you can be sure you have a trustworthy and reliable VA handling your tasks.
Secondly, we use Time Doctor to monitor the activities of our VAs. It allows us to capture screenshots of their screens and webcams, ensuring security and transparency.
Our network is also secure, and in order for the VA to access your data, they must access it through our network. All necessary firewalls and security policies are implemented to further protect your data.
When we onboard a VA, we provide them with all the necessary equipment – including a desktop computer and dual monitors for maximum efficiency. Rest assured, LastPass will be pre-installed on their computer and we will use an email address provided by you to ensure your VA does not have access to any important login details.
If you would like to end our agreement, a notice period is required based on the duration of your contract with your VA.
If you have been working with your VA for six months or less, we will need a notice of 30 days. However, if you have been working with your VA for more than six months, we will need a notice of 60 days. This policy is in place to ensure that we can effectively manage all requests.
To keep your VA engaged, it’s recommended to regularly reward them, particularly if you’re in financial services or mortgage broking.
For instance, you can set targets for settlements on a monthly basis, such as bronze, silver, and gold, and adjust rewards depending on the performance and how successful your VA is at hitting the goals, you can offer them exciting rewards. It’s evident that motivated and happy employees are more productive and efficient, so it’s an excellent strategy that every business owner should consider.
To best prepare for onboarding a VA, it’s crucial to document your processes beforehand. We understand that it can take considerable time away from running your business to do so, but trust us, it’ll be worth it.
To make the documentation process a breeze, we recommend using the Loom application. This tool enables you to capture your screen, providing an excellent visual aid for the tasks you want to pass on to your VA. With a quick voice-over and a walkthrough video of how to complete the tasks, you’ll be amazed at how much time you’ll save on training and onboarding your new team member.
Plus, by recording the tasks once, you prevent future headaches from answering the same questions repeatedly. Get ahead of the game by ensuring your processes are well-documented, allowing for a seamless onboarding experience for both you and your new VA.
We are excited to move ahead with you. Whether you’re eager to take the next step or have some questions, we have got you covered. I have included a link to book a time with one of our onboarding specialists. They will guide you through the process and answer any queries you may have, ensuring a smooth transition. Our goal is to have you onboarded swiftly and efficiently. We are thrilled to have you join the team!