Out of the admin trenches, back to growing your business

Every hour buried in admin is an hour you are not growing your business. Our mortgage broking assistants, financial planning assistants, and executive assistants take that work off your plate so you can get back to clients and revenue. Need something else? We will find you the right VA for that too.

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Our Services

Mortgage Broking Assistant

Trained loan processors and para brokers who handle data entry, fact finds, application packaging, valuations, and lender follow ups. Your pipeline keeps moving while you focus on writing loans.

Financial Planning Assistant

Support across client servicing, file notes, product research, and review packs. Your stay in front of clients while the admin runs quietly in the background.

Executive Assistant

Calendar and inbox management, travel coordination, and meeting prep. A reliable right hand that gives busy directors and business owners their time back.

Bookkeeper

Invoicing, reconciliations, and accounts payable and receivable, with clean records you can trust. Backed by secure access and our ISO 27001 certified processes.

Admin Assistant

General administration, document management, CRM updates, and the recurring tasks that slow you down. A dependable all rounder who keeps your operations running smoothly.

Real Estate and Property Management Assistant

Support across property management, listings, tenant and landlord communication, and the admin behind a busy agency, so your team can stay focused on clients and settlements.

Customer Service VA

The first point of contact for your clients across phone, email, and chat. Enquiries and bookings handled with the warmth and professionalism your brand deserves.

Discover how KA can help

How we can help

Less admin,
more of what matters

Most of our clients come to us stretched thin, doing the work they are great at while drowning in the work that simply has to get done. We take that second pile off your plate.

Hiring offshore on your own can feel risky. You worry about quality, security, and whether someone will truly understand your industry. Koruna Assist removes that risk. Every VA is recruited and trained to a high standard, and whatever you need a hand with, we make sure you are matched with the right person for the job. With ISO 27001 certified security and an Australian registered team that knows your market, the outcome is simple. More hours back in your week, clients who feel looked after, and room for your business to grow.

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Our Wins

Real results for Real businesses

The best measure of our work is what it does for our clients

More Client Wins

Marielle has been amazing for me over the last 3 years. Taken a lot of the stress and admin burden away from me for sure.

Work quality is of a very high standard, and I would not be able to run my business confidently without her.

I appreciate her and value her more than I can express in an email.

Lee Wisniewski
Fidget Finance

Jeanette’s leadership and intuition is one of a kind. She is my second in command and does a great job and example to the rest of the team. We are very thankful for all that she has done not only to me but for the whole team!

Al Salonga
Angel Advisory Pty Ltd

The team and I have been consistently impressed by Yvonnie’s performance lately. She’s taken on a significant workload and handled it with real dedication and professionalism. What’s stood out most is her initiative; she’s not just meeting expectations, she’s actively going above and beyond.

The growth she’s shown has been remarkable, and I couldn’t be prouder of where she’s at.

Olivia Moulton
Burcheart

Sheendra has fitted in SO WELL! Jay is great, and it is so helpful to have them working together. It means she has him on hand for support and has picked everything up really fast!

Kate Sadler
The Broker Society Pty Ltd

I want to sincerely thank you for the excellent work Sheina did this week. You kept files moving, stayed on top of communication, and handled everything with professionalism and focus. I’m genuinely proud of how you handled it.

Your work does not go unnoticed, and I really appreciate the consistency you bring to the business.

Peter P
Prestige Finance

Frequently Asked Questions

A virtual assistant will take too much time to onboard… is it really worth it? The answer YES YES YES! For a small upfront investment in time, you will be reaping the benefits for years to come. Focus on three weeks from now, not the next three days.

What is a VA and where are they based?

A virtual assistant, or a VA, is someone who provides you with remote support. They can perform various tasks from administrative duties, customer service, and bookkeeping to video editing and many more. In essence, they carry out duties online from their computer, which makes them accessible from anywhere.

How do you set up a VA?

When it comes to setting up a virtual assistant for your business, it can be simple and easy with the right approach. Start by treating the VA like any other full-time employee, and provide them with your company email address. To ensure privacy and security, a tool like LastPass can do wonders in sharing login details without actually revealing the passwords. Documenting processes can be extremely beneficial, but we understand that not everyone has everything documented before starting to work with us. Don’t worry, we can still help you streamline your operations and get the most out of your VA.

How do I communicate with my VA?

To streamline client communication, we use four different applications. Among them, Zoom takes the crown as the most important. To ensure a strong and dependable relationship between you and your VA, we’ll set up daily huddles that stretch from 15 to 30 minutes.

For live chat, depending on whether you’re using Outlook or Gmail, we use either Hangouts or Chats and Teams. Live chats make it easier to exchange information with your VA in real-time, without flooding your inbox with emails that aren’t relevant to your clients.

Additionally, you and your VA will have direct access to each other through Dial Pad, our fourth application used to manage Landline calls within Australia.

To further facilitate communication, we’ll set up your VA with an email address, giving you multiple channels to stay connected with your VA and streamline the communication process.

How do you ensure my data is safe with you?

At Koruna Assist, we understand that your data security is of utmost importance. That’s why we have implemented several policies to ensure your peace of mind.

Firstly, all of our highly trained and competent Virtual Assistants (VAs) are employed, and we have legal and binding documents in place with them. Our screening process is rigorous, so you can be sure you have a trustworthy and reliable VA handling your tasks.

Secondly, we use Time Doctor to monitor the activities of our VAs. It allows us to capture screenshots of their screens and webcams, ensuring security and transparency.

Our network is also secure, and in order for the VA to access your data, they must access it through our network. All necessary firewalls and security policies are implemented to further protect your data.

When we onboard a VA, we provide them with all the necessary equipment – including a desktop computer and dual monitors for maximum efficiency. Rest assured, LastPass will be pre-installed on their computer and we will use an email address provided by you to ensure your VA does not have access to any important login details.

Am I locked into a contract?

If you would like to end our agreement, a notice period is required based on the duration of your contract with your VA.

If you have been working with your VA for six months or less, we will need a notice of 30 days. However, if you have been working with your VA for more than six months, we will need a notice of 60 days. This policy is in place to ensure that we can effectively manage all requests.